Refund policy
Return & Refund Policy
Effective Date: September 8, 2026
This Return & Refund Policy applies to purchases made through Belvarenia at www.belvarenia.shop and is administered by AJTT SOLUTIONS LLC.
Our goal is to provide customers with a straightforward process for requesting a return, replacement, or refund.
1. Eligibility for Returns
Customers may request a return within 30 calendar days after delivery of an eligible product.
To qualify:
The product must be unused and in substantially the same condition in which it was received.
The product should be returned with its original packaging, accessories, tags, and other included materials where reasonably available.
Proof of purchase or order information must be provided.
Products damaged through misuse, improper care, alteration, or normal wear may not qualify for a refund.
Certain products may be excluded from return eligibility where the nature of the product, hygiene considerations, or applicable law requires an exception.
2. Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.
We may request photographs or other information that allows us to evaluate the issue.
After review, we may provide one of the following remedies, depending on the circumstances:
Replacement of the affected item;
Replacement of the affected component;
Store credit; or
Refund of the applicable purchase amount.
Nothing in this policy limits any rights or remedies that cannot lawfully be waived under applicable law.
3. How to Request a Return
Please email serve@belvarenia.shop with:
Order number;
Customer name;
Product name;
Reason for the requested return; and
Photographs when the item is damaged, defective, or incorrectly supplied.
Do not send merchandise to the warehouse address until our customer service team provides return instructions.
4. Return Shipping
Unless otherwise agreed, customers are responsible for ordinary return shipping costs for returns based on preference, ordering error, or other reasons unrelated to a product defect.
When a return is approved because we shipped an incorrect item or the merchandise was defective or damaged before delivery, we may provide an appropriate return-shipping solution.
5. Refund Processing
Once an approved return is received and reviewed, we will process the applicable refund.
Refunds are normally issued to the original payment method. The time required for the credit to appear may depend on the customer's bank, card issuer, or payment provider.
Original shipping charges may be non-refundable unless the return results from our error, a defective product, or another circumstance requiring reimbursement under applicable law.
6. Partial Refunds
Where only part of an order is returned or only certain merchandise is affected, we may issue a refund corresponding to the approved items rather than the entire order.
7. Order Cancellation
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation is not guaranteed after an order has entered fulfillment or shipment. If the order can no longer be cancelled, the customer may request a return under this policy when eligible.
8. Refund Delays
If an approved refund has been issued but does not appear within the expected processing period, customers should first contact their payment provider and then contact us at serve@belvarenia.shop if assistance is still required.
9. Legal Rights
This policy is intended to operate consistently with applicable federal and Colorado law. Nothing in this policy is intended to remove, restrict, or waive a consumer right that cannot legally be excluded.
10. Contact
AJTT SOLUTIONS LLC
517 N 11TH ST
CANON CITY, CO 81212
United States
Email: serve@belvarenia.shop
Website: www.belvarenia.shop